What do you do in an emergency roadside situation on the roadway?
- Photograph the accident scene. Make sure to take pictures (with your phone, for instance) of the outside of your vehicle from multiple angles, the other vehicles from multiple angles, and the inside of your car. These photos can be used as evidence in your insurance claim, and possible lawsuit, later.
- Gather insurance information and statements. Don’t forget to exchange insurance information with the other driver(s). If possible, collect statements about what happened from them and any other eyewitnesses. You could use your phone to record them. Law enforcement on the scene assist with information exchange most of the time
- Remove anything of importance from the vehicle. Remember: It may be several days before you have access to your car again. Don’t leave valuables or important documents behind.
- Get documentation from the tow truck driver. Find out where they’re taking your car, how much they’re charging for the tow, what vehicle storage facility they are taking your vehicle to, and their contact information or business card. Make sure you get a copy of the police tow slip if law enforcement provides it.
- Consider your immediate transportation needs After your car is towed, you’ll need to find another method of transportation to get you from the accident scene or hospital to your home or rental car location. If you’re close to your home, you can ask the tow truck driver to take you there if it’s not out of their way, but they aren’t obligated to take you. They have limited cab space, too, so if there are more than two people who need a ride, you’ll need other arrangements. You could call a taxi, ride-sharing service, or a friend or family member to pick you up. If you’re not sure who to call, the police may be able to point you in the right direction. Make sure to save your receipts for any rides you take as well as for any rentals, especially if the other driver was at fault. You might be able to get reimbursed for them.